Customer Success & Marketplace Support Intern

SpareHub is a vehicle-intelligence and automotive technology ecosystem connecting vehicles, drivers, vendors, mechanics, businesses, and automotive data through digital infrastructure. We're building the platform that gives every vehicle a digital identity — and the tools that keep Africa moving forward.

• • Strong communication skills
• • Patient and comfortable helping different types of users
• • Good problem-solving ability
• • Organized and responsive
• • Comfortable using digital platforms and smartphones
• • Ability to communicate professionally through phone, WhatsApp and other digital channels
• • Interest in technology, automotive or customer experience is an advantage

SpareHub is building a smarter way for drivers, mechanics and businesses to find the automotive parts they need. We are looking for a Customer Success & Marketplace Support Intern to help users navigate the platform and make sure requests for parts actually move toward useful results. What You Will Do • Help drivers and mechanics understand and use SpareHub. • Assist users with vehicle registration, parts searches and marketplace requests. • Help connect customers with relevant vendors. • Follow up on parts requests and customer enquiries. • Communicate with vendors regarding customer requests when necessary. • Identify recurring customer problems and report them to the product team. • Document useful feedback from users. • Help improve the overall customer experience on the platform. What You Will Learn This role provides practical experience in customer success, marketplace operations, technology products and early-stage startup operations. What We Offer • Hands-on experience in a technology startup • Direct mentorship • Exposure to automotive technology • Stipend • Potential continued opportunities based on performance